Lectures
Istanbul
LEASE CONFERENCE ISTANBUL 2022
I am speaking at the Invigor Lease Conference Istanbul 2022, May 24 - 25 2022, COME AND JOIN ME IN PERSON OR ONLINE
Program
http://www.thealtaconferences.com/
Dubai
LEASE CONFERENCE DUBAI 2022
I am speaking at the Invigor Lease Conference Dubai 2022, November 16 - 17. 2022, COME AND JOIN ME IN PERSON OR ONLINE
Program
http://www.thealtaconferences.com/
Istanbul
LEASE CONFERENCE ISTANBUL 2021
I am speaking at the Lease Conference Istanbul 2021, December 1 & 2, COME AND JOIN ME IN PERSON OR ONLINE
Program
http://www.thealtaconferences.com/
Virtual
US Warranty 2021
Key topics for 2021
- Exploring warranty practice in the new normal
- Data and technology excellence to drive your business
- Cost and waste control in warranty
- Mitigating the impact of recall
- Warranty analytics to drive early detection, product improvement, and process excellence
- The link between warranty, customer satisfaction, and product quality
Virtual
E.N.G. MOVE Mobility Conference 2020
A “zoomed-out” view on how to improve future urban mobility in 4 steps with a short discussion on 14 business opportunities and challenges.
Berlin 2020
AUTOMOTIVE WARRANTY
MANAGEMENT SUMMIT
Ensuring the industry is prepared for crisis and post crisis times.
Hamburg Oct. 2019
„Seeking profitability and revenue in consumer mobility”
Lecture and interactive panel discussion to develop profit growth potentials in the European mobility sector.
Stuttgart 2019
Hermann Scherer
Successfully completing the Hermann Scherer Gold Speaker program.
Race tracks Bilster Berg, Nürburgring & Hockenheimring, 2017 and 2018
Driving Dynamics: "How does a car drive around a corner?"
We offered selected customers the opportunity to experience the 2018 Fiesta ST, 2017 Focus RS and 2017 Mustang GT on various race tracks. The two-day events combined track drive trainings and detailed technical lectures with background on Vehicle Dynamics, Steering and Brakes.
Paris 2017
“The PEGA Warranty software: A value add?"
Sharing the experience with the PEGA CRM Software with OEMs and suppliers.
Köln 2017, Gamescom Köln
A driving experience in Virtual Reality
“At the GamesCom - the largest European fair for computer games - Ford is exploring the relationship between real and virtual driving experiences"
Naturally, Ford is in a prominent position in the gaming industry, therefore being present at the GamesCom.
Racing is part of the Ford DNA. Back in 1901, Henry Ford started racing, two years before Ford Motor Company was founded. Ford vehicles have covered in total 398 years and 466 million kilometers in Forza 6.
Tuscon, USA 2017
WCM Warranty Chain Management
“Warranty tools and processes as a competitive advantage ”
The Warranty Paradox:
Using enhanced warranty spend reduction processes to also improve dealer and customer satisfaction.
München 2017
“Warranty CpK's and process optimisations”
Warranty spending will reduce faster through aligned corporate objectives and cross-functional efforts throughout the Company.
This presentation focused on the further integration and aligned of regional departmental objectives into a global set-up to achieve the next level of warranty reduction.
Also robust processes for failure avoidance and issue repetition were discussed in detail.
Detroit USA 2016
OESA Original Equipment Supplier Association
“OEM Warranty and Supplier Recovery and Regress”
Explanation of the mechanisms of the terms and conditions of the Ford manufacturers warranty.
Warranty claim analysis, technical resolution/fix of warranty issues to achieve an improvement in warranty spending for both the OEM and Supplier.
The business relationship between OEM and Supplier must be in the centre of this process. Only an integrated approach leads to a better part quality and a win-win situation for both parties.
Stuttgart 2016
PEGA: Warranty, CRM and PEGA Warranty
Optimization of the warranty process increases reaction speed and reduces the warranty spending considerably.
This presentation focuses on the fast reduction of warranty spend, reduction of repair cost and dealer control mechanisms.
These are the first fundamentals steps in warranty management.
Detroit USA 2016
“Warranty Management driving CRM and marketing improvements”
Focused on the Future:
Full integration of the warranty reduction processes in the global Ford Quality Improvement Management process.
Comparing typical OEM warranty processes to understand their future potential.
Understanding warranty spend trends, risks and opportunities in a fast changing market and changing customer expectations.
Berlin 2016
“Warranty Management driving CRM and marketing improvements”
The Warranty Paradox:
Using enhanced warranty spend reduction processes to also improve dealer and customer satisfaction.
The availability und deep understanding of repair data is the first step in order to transform warranty spend from a cost view into a profit view in combination with improved customer satisfaction and brand perception.
The presentation also highlighted future warranty trends, risks and opportunities in a fast changing market and customer demographics.
Amsterdam 2014 und 2015
E.N.G European Network Group
“The optimized OEM warranty reduction process”
Optimization of the warranty process increases reaction speed and reduces the warranty spending considerably.
This presentation focuses on the fast reduction of warranty spend, reduction of repair cost and dealer control mechanisms.
These are the first fundamentals steps in warranty management.