Lectures

E.N.G. MOVE Mobility Conference 2020

A “zoomed-out” view on how to improve future urban mobility in 4 steps with a short discussion on 14 business opportunities and challenges.



Amsterdam 2014 und 2015

E.N.G European Network Group

“The optimized OEM warranty reduction process”



Optimization of the warranty process increases reaction speed and reduces the warranty spending considerably. 
This presentation focuses on the fast reduction of warranty spend, reduction of repair cost and dealer control mechanisms.
These are the first fundamentals steps in warranty management.



 Berlin 2016 

“Warranty Management driving CRM and marketing improvements”

The Warranty Paradox:
Using enhanced warranty spend reduction processes to also improve dealer and customer satisfaction.
The availability und deep understanding of repair data is the first step in order to transform warranty spend from a cost view into a profit view in combination with improved customer satisfaction and brand perception.
The presentation also highlighted future warranty trends, risks and opportunities in a fast changing market and customer demographics.


 Detroit USA 2016

“Warranty Management driving CRM and marketing improvements”

Focused on the Future:
Full integration of the warranty reduction processes in the global Ford Quality Improvement Management process.
Comparing typical OEM warranty processes to understand their future potential.
Understanding warranty spend trends, risks and opportunities in a fast changing market and changing customer expectations.

München 2017

“Warranty CpK's and process optimisations”

Warranty spending will reduce faster through aligned corporate objectives and cross-functional efforts throughout the Company.
This presentation focused on the further integration and aligned of regional departmental objectives into a global set-up to achieve the next level of warranty reduction.
Also robust processes for failure avoidance and issue repetition were discussed in detail.  


Detroit USA 2016 

OESA Original Equipment Supplier Association 

OEM Warranty and Supplier Recovery  and Regress

Explanation of the mechanisms of the terms and conditions of the Ford manufacturers warranty.
Warranty claim analysis, technical resolution/fix of warranty issues to achieve an improvement in warranty spending for both the OEM and Supplier. 
The business relationship between OEM and Supplier must be in the centre of this process. Only an integrated approach leads to a better part quality and a win-win situation for both parties.    


Stuttgart 2016

PEGA: Warranty, CRM and PEGA Warranty

Optimization of the warranty process increases reaction speed and reduces the warranty spending considerably. 
This presentation focuses on the fast reduction of warranty spend, reduction of repair cost and dealer control mechanisms.
These are the first fundamentals steps in warranty management.


Paris 2017


“The PEGA Warranty software: A value add?"  

Sharing the experience with the PEGA CRM Software with OEMs and suppliers.


Köln 2017, Gamescom Köln

A driving experience in Virtual Reality 

“At the GamesCom - the largest European fair for computer games - Ford is exploring the relationship between real and virtual driving experiences"  

Naturally, Ford is in a prominent position in the gaming industry, therefore being present at the GamesCom.
Racing is part of the Ford DNA. Back in 1901, Henry Ford started racing, two years before Ford Motor Company was founded. Ford vehicles have covered in total 398 years and 466 million kilometers in Forza 6. 

Tuscon, USA 2017


WCM Warranty Chain Management 

“Warranty tools and processes as a competitive advantage ”

The Warranty Paradox:
Using enhanced warranty spend reduction processes to also improve dealer and customer satisfaction.

Race tracks Bilster Berg, Nürburgring & Hockenheimring, 2017 and 2018

Driving Dynamics: "How does a car drive around a corner?"

We offered selected customers the opportunity to experience the 2018 Fiesta ST, 2017 Focus RS and 2017 Mustang GT on various race tracks. The two-day events combined track drive trainings and detailed technical lectures with background on Vehicle Dynamics, Steering and Brakes.
 


Stuttgart 2019


Hermann Scherer

Successfully completing the Hermann Scherer Gold Speaker program. 


Hamburg Oct. 2019

 „Seeking profitability and revenue in consumer mobility”

Lecture and interactive panel discussion to develop profit growth potentials in the European mobility sector.

Berlin 2020


AUTOMOTIVE WARRANTY
MANAGEMENT SUMMIT

Ensuring the industry is prepared for crisis and post crisis times.